Frequently asked questions
Everything you need to know about Suntro, your premium pet wellness companion. Can't find what you're looking for? Reach out to our team.
info General
What is Suntro? expand_more
Suntro is a premium pet wellness companion app designed to help you track and improve your pet's health through smart routines, health monitoring, and family coordination. We support dogs, cats, and rabbits.
How does the wellness tracking work? expand_more
Suntro uses your logged data (activity, meals, medications) to create a holistic view of your pet's health and suggests optimizations for their daily routine.
Is Suntro available for all types of pets? expand_more
Currently, Suntro is optimized for dogs, cats, and rabbits. We plan to expand to more pet types in the future.
featured_play_list Features
Can I share my pet's profile with my vet? expand_more
Yes! You can generate a comprehensive PDF report or provide temporary read-only access to your pet's dashboard via a secure link to your veterinarian.
How does family coordination (The Clan) work? expand_more
The Clan lets you invite family members to share pet care responsibilities. Everyone sees the same routines, tasks, and health data — no more asking "Did you feed the dog?"
payments Subscription
Is there a free version of Suntro? expand_more
We offer a free version that includes basic daily routines and health logging for one pet. Premium features like complete health history, multi-pet support, and family sync require a paid subscription.
How do I cancel my subscription? expand_more
Subscriptions can be managed directly in the Account Settings section of the app or through your device's subscription settings.
security Account & Data
How is my data protected? expand_more
Your data is encrypted in transit (TLS) and at rest on our servers. We never sell your personal information or your pet's health data to third parties.